PRIVACY POLICY
Effective Date: August 27, 2026
Zugo PH (“Zugo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you use the Zugo PH website, mobile application, errand, delivery, ordering, and related services.
By using Zugo PH, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on the services you use, we may collect:
A. Account Information
Full name
Mobile number
Email address
Username and password
Profile information
B. Order and Service Information
Pickup and delivery addresses
Recipient name and contact number
Order details and instructions
Merchant or store information
Requested errands or delivery services
Transaction and order history
C. Location Information
With your permission, we may collect or process your approximate or precise location to:
Identify your pickup or delivery location
Match orders with available riders
Provide navigation and delivery tracking
Improve service availability and operations
D. Payment Information
Depending on the available payment method, we may collect or process information necessary to complete payments, such as:
Payment method
Payment status
Transaction reference information
Zugo PH does not intentionally collect more payment information than necessary for the selected payment method.
E. Device and Technical Information
We may automatically collect:
Device type and operating system
Browser or application information
IP address
App usage and interaction data
Cookies or similar technologies, where applicable
2. How We Use Your Information
We may use your personal information to:
Create and manage your Zugo PH account
Process and fulfill errands, deliveries, and orders
Connect customers with riders and merchants
Contact you regarding your order or service
Provide pickup, delivery, tracking, and customer support
Process payments and confirm transactions
Improve the performance, safety, and reliability of our services
Prevent fraud, misuse, and unauthorized activities
Comply with legal and regulatory obligations
Send important service-related announcements
Where permitted by law and with appropriate consent when required, we may also send promotional offers, updates, and marketing communications.
3. Information We Share
To provide Zugo PH services, we may share only the information reasonably necessary with:
A. Partner Riders
Partner riders may receive information necessary to complete a service, such as:
Customer or recipient name
Pickup and delivery location
Contact number, when necessary
Order and delivery instructions
B. Merchants and Service Partners
Merchants or partner businesses may receive information needed to prepare and process an order.
C. Service Providers
We may work with third-party providers that assist with services such as:
Cloud hosting
Payment processing
Mapping and location services
Customer support
Analytics and technical services
These providers may process information only as necessary to provide their services and subject to applicable contractual and legal requirements.
D. Legal and Safety Requirements
We may disclose information when required by law or when reasonably necessary to:
Comply with legal processes
Respond to lawful government requests
Protect the safety, rights, and property of Zugo PH, our users, riders, merchants, or the public
Investigate fraud, security incidents, or violations of our policies
We do not sell personal information as a business practice.
4. Location Data
Location information is important for certain Zugo PH features, including order pickup, delivery, navigation, and tracking.
You may manage location permissions through your device settings. However, disabling location access may limit certain features or affect the availability and accuracy of Zugo PH services.
5. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our services
Maintain business and transaction records
Resolve disputes
Enforce agreements
Comply with legal obligations
Protect against fraud and security threats
When information is no longer required, we will take reasonable steps to securely delete, anonymize, or dispose of it in accordance with applicable laws and our internal data-retention practices.
6. Data Security
We implement reasonable organizational, physical, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based service or method of electronic storage can guarantee absolute security. Users are encouraged to protect their account credentials and immediately notify Zugo PH of any suspected unauthorized access to their account.
7. Your Rights
Subject to applicable law, you may have the right to:
Be informed about the processing of your personal information
Access your personal information
Request correction of inaccurate or incomplete information
Object to certain processing of your information
Withdraw consent where processing is based on consent
Request deletion, blocking, or erasure where legally applicable
Lodge a complaint with the appropriate data privacy authority
The Philippines' Data Privacy Act of 2012 and its implementing rules recognize principles including transparency, legitimate purpose, proportionality, and data-subject rights.
8. Rider and Merchant Privacy
Zugo PH may also process information relating to partner riders and merchants for purposes including:
Registration and verification
Account management
Order assignment and fulfillment
Earnings, commissions, and transaction records
Customer support
Safety, fraud prevention, and service quality
Compliance with applicable laws and Zugo PH policies
Riders and merchants should use customer information only for legitimate Zugo PH service purposes and must not misuse, retain unnecessarily, or disclose such information without authorization.
9. Children's Privacy
Zugo PH services are not intended for individuals who are not legally permitted to use or enter into agreements for our services under applicable law.
If we become aware that personal information has been collected from a child without appropriate legal authorization, we may take reasonable steps to delete or restrict the processing of such information.
10. Third-Party Links and Services
Zugo PH may contain links to third-party websites, applications, payment platforms, merchants, or other services.
We are not responsible for the privacy practices or content of third-party services. Users should review the privacy policies of those third parties before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.
When we make significant changes, we may provide notice through the Zugo PH website, mobile application, or other appropriate communication channels. Continued use of Zugo PH after an updated Privacy Policy becomes effective may be subject to the updated policy.
12. Contact Us
For questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact:
Zugo PH
Privacy / Data Protection Contact: Zugo PH
Email: zugoph@gmail.com
Mobile: 09631674040
Website: zugoph.com
13. Compliance with Philippine Data Privacy Law
Zugo PH is intended to operate in accordance with applicable Philippine privacy laws, including Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its applicable implementing rules and regulations. The law requires personal information processing to follow principles such as transparency, legitimate purpose, and proportionality.
By using Zugo PH's errand and delivery services, you acknowledge this Privacy Policy and consent to the processing of your personal information where consent is the applicable legal basis for processing.