TERMS OF USE

Effective Date: August 27, 2026

Welcome to Zugo PH (“Zugo,” “Zugo PH,” “we,” “us,” or “our”). These Terms of Use govern your access to and use of the Zugo PH website, mobile application, errand services, delivery services, ordering platform, and other related services (collectively, the “Services”).

By creating an account, accessing, or using Zugo PH, you agree to be bound by these Terms of Use.

If you do not agree with these Terms, please do not use the Services.

1. About Zugo PH

Zugo PH is a platform that helps connect customers with available partner riders, merchants, and service providers for services such as:

Food ordering and delivery
Pickup and delivery
Pabili or purchase assistance
Grocery and medicine delivery
Document and parcel delivery
Personal errands
Other services made available through the Zugo PH platform

Service availability may vary depending on location, operating hours, rider availability, merchant availability, weather conditions, safety considerations, and other operational factors.

2. Eligibility and Account Registration

To use certain Zugo PH Services, you may be required to create an account and provide accurate, complete, and current information.

You agree to:

Provide truthful and accurate information
Keep your account information updated
Maintain the confidentiality of your login credentials
Accept responsibility for activities conducted through your account
Notify Zugo PH immediately of suspected unauthorized account access

Zugo PH reserves the right to suspend, restrict, or terminate accounts that contain false information or are used in violation of these Terms.

3. Use of the Services

You agree to use Zugo PH only for lawful and legitimate purposes.

You must not:

Use the platform to commit or facilitate illegal activities
Submit false, misleading, or fraudulent orders
Harass, threaten, abuse, or endanger riders, merchants, customers, or Zugo PH personnel
Use another person's account without authorization
Attempt to interfere with the platform or its security
Manipulate pricing, payments, ratings, promotions, or transactions
Request delivery of prohibited, illegal, dangerous, or restricted items
Use the Services in a manner that may damage the reputation or operations of Zugo PH

Zugo PH may refuse, cancel, or suspend any order or account that violates these Terms or presents safety, security, or legal concerns.

4. Orders and Service Requests

When you submit an order or service request through Zugo PH, you are responsible for ensuring that the following information is correct:

Pickup location
Delivery location
Recipient information
Contact number
Order details
Item description
Special instructions

Incorrect, incomplete, or unreachable information may result in delays, additional charges, cancellation, or unsuccessful delivery.

Submitting a request does not automatically guarantee that the order will be accepted or completed. Services remain subject to rider, merchant, and operational availability.

5. Errand and Pabili Services

For errands, purchase assistance, and similar services, you authorize the assigned partner rider or service provider to reasonably perform the requested task based on the instructions you provide.

You are responsible for:

Providing clear and accurate instructions
Ensuring that requested purchases or services are lawful
Providing sufficient payment or reimbursement where applicable
Paying the cost of purchased items, service fees, delivery fees, and other applicable charges

Zugo PH and its partner riders may refuse requests involving unsafe, prohibited, illegal, or unreasonable activities.

6. Delivery Services

Customers are responsible for properly describing items for delivery and ensuring that the package is safely and securely prepared.

You must not send:

Illegal or prohibited items
Dangerous or hazardous materials
Explosives or highly flammable items
Weapons or restricted weapons
Illegal drugs or controlled substances
Stolen goods
Counterfeit goods intended for unlawful distribution
Other items prohibited by applicable laws or Zugo PH policies

Zugo PH and its partner riders reserve the right to refuse or cancel a delivery that appears unsafe, illegal, or prohibited.

7. Merchant Orders

Orders placed from merchants through Zugo PH may be subject to the merchant's:

Product availability
Preparation time
Store operating hours
Cancellation policies
Item substitution procedures

Displayed products, prices, descriptions, and availability may change.

In case of unavailable items, Zugo PH, the merchant, or the assigned rider may contact the customer for instructions, including substitution, removal, or cancellation of an item.

8. Prices, Fees, and Payments

You agree to pay all applicable amounts associated with your use of Zugo PH, which may include:

Item or product costs
Delivery fees
Service or errand fees
Distance-based charges
Waiting fees, where applicable
Additional charges resulting from changes to the original request

Prices and fees may change from time to time and may vary depending on location, service type, distance, demand, or other factors.

Zugo PH may offer payment options such as:

Cash on Delivery (COD)
Cash payment
Electronic payment methods
Other payment methods made available through the platform

You are responsible for ensuring that payment information and payment amounts are correct.

9. Cancellations and Refunds

Cancellation and refund eligibility may depend on the stage of the order or service.

For example:

An order may be cancelled before a rider or merchant has substantially started processing it, subject to applicable conditions.
Charges may apply when an order has already been accepted, purchased, prepared, or dispatched.
Refunds may not be available for completed services except where required by law or determined appropriate after investigation.

Zugo PH may establish additional cancellation and refund policies for specific services, merchants, promotions, or payment methods.

10. Customer Responsibilities

Customers must treat all partner riders, merchants, employees, and other users with respect.

You agree not to:

Use abusive, threatening, discriminatory, or harassing language
Intentionally provide incorrect locations or false orders
Refuse payment without a legitimate reason
Ask riders to perform illegal or unsafe activities
Request services outside reasonable safety limits
Misuse personal information received through the platform

Repeated violations may result in account suspension or permanent termination.

11. Partner Riders and Third-Party Service Providers

Partner riders and certain service providers may operate as independent partners or third parties.

Zugo PH may facilitate the connection between customers and service providers but does not guarantee uninterrupted availability of any specific rider or service provider.

Partner riders are expected to perform accepted services according to applicable Zugo PH policies and instructions. However, service conditions may be affected by traffic, weather, road conditions, safety concerns, customer availability, and other circumstances beyond reasonable control.

12. Delivery Delays and Service Interruptions

Estimated delivery or arrival times are estimates only and are not guaranteed.

Delays may occur due to:

Traffic
Weather
Road conditions
Merchant preparation delays
Rider availability
Incorrect customer information
Communication difficulties
Emergencies
Technical issues
Events beyond reasonable control

Zugo PH will make reasonable efforts to facilitate the requested service but shall not be responsible for delays caused by circumstances beyond its reasonable control.

13. Lost, Damaged, or Incorrect Items

Customers should carefully inspect orders and delivered items when reasonably possible.

If you believe that an item was lost, damaged, missing, or incorrectly delivered, please report the issue to Zugo PH as soon as possible and provide relevant information.

Zugo PH may investigate the matter and request supporting evidence.

Any applicable resolution will depend on the circumstances of the incident, available evidence, applicable laws, merchant policies, rider responsibilities, and Zugo PH policies.

14. User Content and Reviews

If you submit ratings, reviews, feedback, comments, photographs, or other content through Zugo PH, you agree that such content:

Is accurate and lawful
Does not infringe the rights of others
Does not contain harmful, abusive, or illegal material
May be used by Zugo PH for service improvement, moderation, and platform operations

Zugo PH may remove content that violates these Terms or applicable policies.

15. Intellectual Property

The Zugo PH name, logo, branding, website, application design, software, content, graphics, and other intellectual property are owned by or licensed to Zugo PH unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit Zugo PH content or intellectual property without prior written permission.

16. Privacy

Your use of Zugo PH is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using Zugo PH, you acknowledge that your personal information may be processed in accordance with the applicable Privacy Policy.

17. Account Suspension and Termination

Zugo PH may suspend, restrict, or terminate access to an account when we reasonably believe that the user has:

Violated these Terms
Engaged in fraud or suspicious activity
Created safety or security risks
Provided false information
Failed to pay legitimate charges
Abused riders, merchants, employees, or other users
Used the Services for illegal purposes

Where appropriate, Zugo PH may also take other actions necessary to protect users, partners, and the platform.

18. Disclaimer of Warranties

Zugo PH provides the Services on an “as available” basis.

While we strive to provide reliable services, we do not guarantee that:

The Services will always be available or uninterrupted
Every order will be accepted or completed
All estimated delivery times will be met
The platform will always be free from technical errors
All products or services offered by third-party merchants will meet a user's expectations

Nothing in these Terms limits rights that cannot legally be excluded under applicable law.

19. Limitation of Liability

To the extent permitted by applicable law, Zugo PH shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the Services.

Zugo PH's responsibility, if any, shall be determined based on applicable Philippine laws and the specific circumstances of the transaction or incident.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

20. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, damages, liabilities, or expenses arising from:

Your violation of these Terms
Your unlawful use of Zugo PH
Your violation of the rights of another person
False, misleading, or prohibited service requests submitted through your account
21. Changes to the Services and Terms

Zugo PH may update, modify, suspend, or discontinue any part of the Services when reasonably necessary for operational, legal, safety, or business purposes.

We may also update these Terms of Use from time to time. Updated Terms will become effective on the stated effective date or as otherwise communicated through the Zugo PH platform.

Your continued use of the Services after the updated Terms take effect constitutes acceptance of the revised Terms, where permitted by law.

22. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the applicable laws of the Republic of the Philippines.

Any dispute arising from or relating to the use of Zugo PH shall be addressed in accordance with applicable laws and procedures.

23. Contact Us

For questions, concerns, complaints, or inquiries regarding these Terms of Use, please contact:

Zugo PH
Email: zugoph@gmail.com
Mobile: 09631674040
Website: zugoph.com

ACKNOWLEDGMENT

By accessing or using Zugo PH, you confirm that you have read, understood, and agreed to these Terms of Use.

These Terms apply to the use of Zugo PH's errand, delivery, ordering, and related services.